Ploutos Help

Sync Status and Empty History

A sync that returns nothing is not always broken. Use this to separate quiet runs from real failures.

A quiet sync is not the same thing as a failed sync.

This page is here because No fills returned looks scary when it often is not.

The states that matter most

Stable

Stable means the sync completed normally and there is no active problem to chase.

Recovered after retry

The first attempt had trouble, but a retry succeeded.

That is worth noticing. It is not always worth debugging right away.

Action needed

This is the one to take seriously first.

It means the sync did not recover cleanly and needs attention.

No fills returned

This is the misunderstood one.

It means Ploutos asked for history and got no fills back for the selected account in scope. That is often just an empty-history result, not a provider outage.

When "No fills returned" is normal

Examples:

  • the selected account really has no fills in that window
  • the provider returned an empty history response for that account
  • you are checking a fresh account with nothing to import yet
  • an Interactive Brokers Flex report generated successfully, but the selected Flex Query did not include trades in the report window

That is closer to:

  • nothing came back

than:

  • sync is broken

When you should look closer

Pay attention if:

  • you know there should be recent fills
  • the wrong provider account is enabled
  • the same connection flips between empty and error states in a way that does not match reality

The first thing to verify is always scope:

  • right Ploutos account
  • right connection
  • right provider account enabled
  • for Interactive Brokers Flex, right Activity Flex Query date range and XML trade fields

A sensible debugging order

  1. Confirm you are in the correct Ploutos account.
  2. Open the connection.
  3. Check which provider accounts are enabled.
  4. Read the latest sync banner or timeline entry.
  5. Decide whether you are looking at an empty-history case or a real failure.

That order avoids a lot of wasted provider blame.

Better language for support and self-debugging

Useful interpretation:

  • The sync completed, but no fills came back for the selected account.
  • The Flex report completed, but there were no trades in the selected query output.

Unhelpful interpretation:

  • Rithmic is broken.
  • Interactive Brokers is broken.

That distinction matters more than it sounds.

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