Ploutos Help

Support

Get help with setup, sync, imports, billing, account access, and blocking product issues.

Need help with setup, sync, imports, billing, or account access?

Contact support

Use the in-app support form or email [email protected].

If the issue is blocking your workflow, say that in the first line.

The in-app form accepts up to 3 screenshots. Paste, drop, or choose PNG, JPG, or WebP images under 5 MB each.

Best for

  • broker setup or sync issues
  • import and history cleanup questions
  • billing or trial questions
  • account access problems
  • product bugs that stop normal use

Include this in your message

  • the email address on the account
  • whether you are on Free, trial, or Pro
  • the broker or import path involved
  • the page or action you were using
  • what happened
  • what you expected instead
  • screenshots if they help, with account or broker details cropped if you do not want to share them

Start with the guides if

  • you are importing history for the first time
  • a sync returned no fills and you have not checked the sync-status guide yet
  • you are still learning the difference between Ploutos account, broker connection, and grouped trades

These pages usually answer it faster:

Not covered

  • trading advice
  • strategy coaching
  • account monitoring during market hours
  • brokers that are not supported in the product yet

Bug reports are faster when you

  1. say the exact page
  2. say the exact action
  3. say what you expected
  4. say what happened instead
  5. attach screenshots if they help